Your Privacy Questions Answered
We collect your full name, date of birth, email address, phone number, home address and, if you're in Medan or Semarang, your city location for delivery or support purposes. Payment method data (DANA, OVO, GoPay, QRIS or bank details) is added only when you make your first deposit. Device information such as your operating system and browser type is logged automatically.
We retain core account records for seven years to comply with financial regulations and resolve potential disputes. Personal contact details and payment histories are archived; you cannot retrieve them after closure. You may request certified deletion where local law permits, though some data may be held longer if required by authorities.
Yes. Open a support ticket via live chat or email and ask for a data export. We compile your profile, transaction history, communication records and device logs into a single file and send it to your registered email within ten business days. This export is yours to keep or share as you wish.
Only our internal payments team and your chosen payment provider see your method details. Our platform stores a masked reference (last four digits) in your account for your convenience. Third-party marketers, advertisers and game studios never see your payment information or transaction amounts.
If ownership changes, your data may transfer to the new operator under the same privacy protections. We will notify you by email at least 30 days before any transfer and give you the option to request deletion or export. The acquiring company must agree in writing to honour this privacy policy.
Open your browser settings and disable non-essential cookies; we'll remember your session using a secure token instead. On mobile, visit Settings > Privacy and turn off app-level data tracking. Some lobby features may load more slowly, but you'll maintain full access to games, your wallet and support.
You can adjust most preferences from the Security tab in account settings at any time — no interruption to your game. Communication preferences (email frequency, SMS notifications) update instantly. If you need to change your data-sharing choices with payment providers, contact support; they'll guide you through the opt-out in under five minutes.
